Warner Connect’s IT outsourcing services allows us to take bottlenecks and problem children off your plate, and put out fires so you don’t have to. Let our experts handle the day-to-day, planning, deployment, and management so your employees can focus on what you hired them for.
Network and Voice Management
Your entire infrastructure can be dependent on the network, and the convergence of data, voice, business applications, and video all travel over the same network. Slow or faulty network and voice systems can greatly impact your business and the people who use them – your employees. Loss of revenue and productivity, as well as the increased cost for dealing with these performance issues, can have immediate and negative consequences for your business.
At Warner Connect, we know that your network and voice services are business-critical. That’s why our network and voice management services support proactive management of end-to-end voice and data services – to ensure you have the bandwidth, system infrastructure, and support system in place to realize the full potential of your network.
What’s Included?
24/7 Support & Monitoring
- Local Service Desk Team
- 24/7 onsite & remote support
- Standard move, add, and change support
- Ad-hoc request & troubleshooting
- Experienced engineers
- Customer support portal
Proactive Management
- Dedicated network administrator
- Best practices & standardization
- Access to documentation
- Checklists & Asset Lists
- Schedule on-site and remote systems maintenance
- Proactive automation & management
Planning & Design
- Virtual CIO resource
- Scheduled Strategy meetings to understand your business
- Comprehensive technology summary
- Budget planning – 5 year rolling budget
- Design desk resources
- Vendor & regulatory compliance