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Business
Window and door sales and installation
Challenge
Getting the right IT infrastructure in place to support a growing business and finding the right partner to manage it
Solution
Warner Connect on-site consulting and managed services
Spending all your time fixing computer problems while trying to expand? Warner Connect puts an end to this familiar problem.
Terry Derosier is a very busy man. Like many successful entrepreneurs, he has his hands full managing his company, ProBuilt America, which has grown quickly from a one-man remodeling firm (Derosier himself) to a 23-person windows and door sales and installation company with locations in St. Paul and St. Cloud.
Managing such a fast-growing company created a lot of demands on Derosier’s time. One of the biggest was keeping the company’s computers and its homegrown local area network running. Sometimes that task took just about all of Derosier’s time. “Having to spend so much time solving computer problems was the last thing I needed,” Derosier recalls of his company’s early years. “There were days when nothing seemed to work properly. We were losing data all the time, and our security was so poor that were constantly being hacked into. I wanted to grow the company, but I wasn’t going to do it this way.”
Derosier wasn’t about to hire expensive IT professionals to solve his problems either, since he needed to invest in increasing his sales force and expanding ProBuilt’s product lines. Managed services seemed a better alternative, but Derosier was pretty picky. “I didn’t need a company to just manage my computers,” he says. “I needed a company that could also provide a big picture on expansion and how to grow your computer systems to support your business.”
Warner Connect, Derosier says, has delivered big time.
All the heavy lifting
Warner Connect offers companies that don’t want to manage their computers, networks and phones an easy, reliable and hassle-free source for buying and managing these systems, including predictable pricing and standard packages with all the hardware, software and services they need.
In ProBuilt America’s case, this meant:
- Swapping out a slow and unsecured peer-to-peer network that could do little more than file sharing with a standardized enterprise-class IT infrastructure that a company like ProBuilt could never afford on its own.
- Implementing best practices for hardware and security. That means ProBuilt’s data is never at risk and lost data is a distant memory.
- Providing ProBuilt’s field sales force with easy remote access to a centrally hosted CRM system.
- Providing extremely responsive and reliable help desk support. When ProBuilt users have a problem, Warner Connect fixes it—fast.
- Remotely diagnosing all server, desktop and laptop hardware problems.
- Providing free consultation on IT infrastructure and business needs. When Derosier has a business problem to solve, Warner Connects comes up with the solution at no extra cost.
- Ensuring one predictable and affordable fixed monthly rate. That means all the IT support ProBuilt needs with absolutely no surprises.
Providing support as needed, both onsite and offsite. When ProBuilt has a hardware issue, Warner Connect picks up the equipment, fixes it and promptly reinstalls it. When ProBuilt wants to install an application, Warner comes onsite and does it. If ProBuilt has a problem with a related technology vendor, Warner Connect can usually bring the vendor around to ProBuilt’s point of view.
And all the things that matter
The little things matter, too, when it comes to a good relationship with a managed services provider, Derosier says. That may be why ProBuilt America has been a Warner Connect client for early five years.
Take Warner Connect’s help desk: “If there’s a problem, you just give them a call or send them an email, and you know it’s going to be taken care of.” Or how about correctly installing software: “I know it’s going to be done right on the proper computers.” Or what about surprises when you get the bill: “Warner Connect’s fixed month price makes it easy to budget. And I’m never reluctant to call them to fix a problem or discuss a new application. The bill never changes, no matter how heavily I use them during a particular month.”
Warner Connect is never stingy with its consulting expertise, either, Derosier says. “Warner Connect has really helped us with our growth and expansion. I know I’ll never be wasting money by purchasing technology that won’t support us in the future. For someone in my situation, that’s what matters when it comes to a relationship with a managed services provider.
“I get calls all the time from companies wanting to do my IT,” Derosier notes. “But none of them seem to be as focused on customer satisfaction and service as Warner Connect.”