| Access to Infrastructure Skills |
X |
|
O |
X |
|
| Access to Application & Development Skills |
O |
|
O
|
O |
|
| 24/7 Help Desk |
X |
X |
O |
X |
|
| 24/7 Monitoring |
X |
X |
X |
X |
|
| Internet, Voice, Data & Photos |
X |
X |
O |
O |
|
| Anti-Virus, Anti-Spam, Anti-Spyware |
X |
|
X |
X |
|
| Web/Mail Hosting |
X |
X |
O |
X |
|
| Access to Sourcing Specialist |
X |
|
|
X |
X |
| Asset Management |
X |
|
|
X |
|
| Cloud Computing |
X |
|
|
X |
|
| Rich Remote Access |
X |
|
|
X |
|
| Basic Remote Access |
X |
|
|
X |
|
| Backup & Disaster Recovery |
O |
|
O |
X |
|