Warner Connect Hosted Contact Center is availible without any specialized premise infrastructure. All the key features are available to you immediately.

Solution Overview
Solution Pricing

Warner Connect Contact Center

• Skill Based Routing - Direct your clients to the appropriately skilled agents.
• Real Time Monitoring and Reporting - Take the pulse of call center operations on-demand.
• Voice Recording and Logging - Robust voice recording and logging capabilities.
• Historical Reporting - Call center metrics at your fingertips.
• IVR (Interactive Voice Response) - Automate interactions with your clients.
• CTI (Computer Telephony Integration) - Complete control of all media channels.
• CRM Integration - Out-of-the-box integration with leading CRM vendors.

Call Center Pricing

$100 per concurrent user per month

Requires “Jump Start” training program.
Jump Start includes:

• 3 days of professional training
• IVR setup and system configuration
• Systemwalk-through

It is priced at $2,500.

Call Center requires either:

• Managed Voice and/or Data T-1 OR
• IP Telephony at each physical location

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